Responsible Gaming
Gaming Should Be Entertainment
At Golden Sunrise, we believe that online pokies and casino gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it's time to seek help.
Please gamble responsibly and within your means. Set limits on how much time and money you spend, and stick to them.
Age Verification
In Australia, you must be 18 years of age or older to participate in online gambling activities. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before using any pokies or casino services.
Golden Sunrise takes underage gambling very seriously and supports strict age verification measures.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in your own gambling behaviour?
- Chasing losses by gambling more to try to win back money you've lost
- Gambling with money you cannot afford to lose
- Hiding your gambling or lying to family and friends about how much you gamble
- Neglecting work, school, or family responsibilities due to gambling
- Experiencing anxiety, stress, or mood changes related to gambling
- Feeling unable to stop gambling, even when you want to
- Borrowing money to fund gambling activities
- Gambling as a way to escape problems or negative emotions
- Needing to gamble with increasing amounts to feel the same excitement
- Failed attempts to cut down or stop gambling
If you recognise any of these signs, please reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
Many online gaming platforms offer built-in tools to help you manage your gambling responsibly:
- Deposit Limits: Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose before stopping play
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Time Limits: Set maximum session durations to help manage your playing time
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling sites
- Account Closure: Permanently close your account if you choose to stop gambling
We encourage you to use these tools proactively to maintain control over your gambling activities.
Support Organizations & Resources
If you're struggling with problem gambling, professional help is available. The following organizations provide free, confidential support:
Australia
- Gambling Help Online – Free counselling and support for Australians
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call)
United Kingdom
- GamCare – Free support and counselling for problem gamblers
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support for problem gambling
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Help line and resources
Website: www.ncpgambling.org
Phone: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – German health education center with gambling support
Website: www.bzga.de
Need Help? Take Action Today
If you believe you have a gambling problem, please seek help immediately. There is no shame in asking for support – problem gambling is a recognized condition, and professional help works.
Contact one of the organizations listed above, speak with a trusted friend or family member, or visit your GP for a referral to specialist services. Recovery is possible, and support is available.
Remember: You are not alone, and help is just a phone call or click away.
Important Disclaimer
Golden Sunrise is committed to promoting responsible gaming. This information is provided for educational purposes to help players make informed decisions. If you or someone you know is struggling with problem gambling, please reach out to one of the support organizations listed above. They offer free, confidential assistance.